1. Introduction

This privacy policy sets out how Beau & Lacquer Ltd uses and protects any information that you give when you use this website or our services. Beau & Lacquer Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

This policy is provided in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017 and the General Data Protection Regulation (EU) 2016/679.

2. What We Collect

We may collect the following information:

• Name and job title
• Contact information including email address and phone number
• Website usage data and cookies
• Skin allergy information (for patch testing purposes)
• Information submitted via our contact form
• Booking and appointment information, including appointment history, service preferences and treatment notes (held within our salon-management system, see section 5)

3. Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website.

We use the following cookies:

• Google Analytics - to help us understand how visitors use our website

We do not use any third-party advertising cookies. You can choose to accept or decline cookies via the cookie consent banner shown when you first visit our website.

4. What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Tracking skin allergies for patch testing and treatment purposes
• Providing hairdressing services and treatments
• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers or other information which we think you may find interesting (only with your consent)
• Market research purposes

5. Third-Party Service Providers

To run the salon and manage bookings, we use Luminate Salon, our salon-management system. When you book an appointment online, attend a visit, or share treatment information with us, the relevant personal data (name, contact details, appointment history, service preferences and any treatment or allergy notes) is stored within Luminate Salon on our behalf.

Luminate Salon hosts all client data within the European Economic Area (EEA), so your information stays in jurisdictions covered by GDPR and equivalent data-protection laws. Luminate Salon acts as a data processor under a written Data Processing Agreement, which requires them to handle your data only on our instructions, apply appropriate technical and organisational security measures, and assist us in meeting your data-subject rights.

For full details of how Luminate Salon processes data, please see their website.

6. Data Retention

Personal data will be stored until you withdraw your consent or there is no longer a legitimate reason for us to retain it. Allergy and patch test records are kept for a minimum of 6 years for insurance purposes. Where data is held within Luminate Salon, the same retention periods apply, and records are deleted from the system when they are no longer needed.

7. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

8. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

9. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@beauandlacquer.gg

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to or email us at info@beauandlacquer.gg.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.